Privacy Policy

Prohealth Asia (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, prohealthasia.com (the "Site"), and when you book appointments or interact with our physiotherapy, sports massage, clinical pilates, and rehabilitation services across our regional clinics.

Please read this Privacy Policy carefully. By using the Site, you consent to the data practices described in this policy.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

A. Personal Data

Personally identifiable information that you voluntarily give to us when you book an appointment, submit an inquiry form, sign up for newsletters, or apply for a career opportunity. This may include:

  • Identity Data: Name, date of birth, gender.

  • Contact Data: Email address, telephone number, WhatsApp number, and physical address.

  • Professional/Career Data: Employment history, resume/CV data, and qualifications (if applying for a job via our Careers page).

B. Health and Medical Data (Sensitive Personal Data)

Because we provide physiotherapy and rehabilitation services, when you request an appointment, contact our clinical teams, or utilize our patient portals, you may provide information regarding your medical history, physical health conditions, symptoms, and previous treatments. We treat this information with the highest level of confidentiality and security in accordance with healthcare regulations.

C. Derivative and Technical Data

Information our servers automatically collect when you access the Site, such as:

  • Your IP address, browser type, operating system, and access times.

  • The pages you viewed directly before and after accessing the Site.

  • Device information and interactions with our website to optimize user experience.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Schedule, manage, and confirm your physiotherapy and clinical appointments.

  • Respond to your clinical inquiries, customer service requests, and emails.

  • Process job applications submitted through our career portal.

  • Send you administrative information, updates, and (with your explicit consent) promotional/marketing communications.

  • Deliver corporate wellness program proposals and manage corporate partnerships.

  • Monitor and analyze usage and trends to improve your experience with the Site.

  • Comply with legal, regulatory, and healthcare audit obligations.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal data. We may share information we have collected about you in certain situations, including:

  • Internal Clinic Network: As a regional provider, we may share information within the Prohealth Asia group (including our operations in Hong Kong, Singapore, India, and the Philippines) to facilitate your care across different locations if requested.

  • Third-Party Service Providers: We may share your information with third-party vendors who perform services for us or on our behalf, such as booking software providers, IT hosting services, payment processors, and email delivery systems.

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal and medical information. This includes encryption protocols for online bookings and restricted access controls for medical records. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, but be aware that such action could affect the availability and functionality of the Site.

6. Regional Data Privacy Rights & Compliance

Depending on your location, you have specific rights regarding your personal data under local laws (e.g., Hong Kong PDPO, Singapore PDPA, India DPDPA):

  • Right of Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data.

  • Right to Withdraw Consent: Where you have given consent for us to process your data (such as for marketing), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

7. Retention of Data

We will retain your personal and health information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable laws and medical record retention regulations in the jurisdictions where our clinics operate.

8. Third-Party Websites

The Site may contain links to third-party websites of interest, including social media platforms and corporate partner sites. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date at the top of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

10. Contact Us

If you have questions or comments about this Privacy Policy, or wish to make a request regarding your data, please contact our Data Protection Officer at:

Prohealth Asia Email: info@prohealthasia.com