Terms & Conditions

MEDICAL DISCLAIMER: This website provides general information regarding physiotherapy, rehabilitation, physical health, and corporate wellness. It does not provide medical diagnosis, direct clinical advice, or treatment plans. Online interactions, appointment requests, or contact forms do not establish a formal clinician-patient relationship until a physical clinical assessment is performed at one of our facilities.

1. Introduction and Acceptance of Terms

Welcome to prohealthasia.com (the "Site"). These Terms and Conditions ("Terms") govern your access to and use of the Site, including any digital booking engines, content, features, and professional services referenced or scheduled through the Site. The Site is operated by Prohealth Asia and its affiliated regional clinic entities (collectively referred to as "Prohealth Asia," "we," "us," or "our").

By accessing, browsing, or using this Site, or by submitting online booking requests, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue your use of this Site.

2. Description of Digital Services

Prohealth Asia utilizes this website to provide users with information regarding our multi-jurisdictional physical therapy operations, including but not limited to: physiotherapy, sports massage, clinical pilates, corporate wellness programs, and specialized rehabilitation frameworks. The Site allows users to submit appointment booking requests, register queries, and upload resumes for career opportunities within our regional clinic footprint.

3. Clinic Bookings, Cancellations, and Rescheduling

When you initiate a booking inquiry or request an appointment via the Site, the booking is subject to confirmation by the specific local clinic registry. Each regional facility operates under strict professional practice frameworks:

  • Appointment Confirmation: Submission of an online form does not secure an absolute time slot. A clinic representative will contact you via phone, email, or WhatsApp to confirm your specific clinician assignment and schedule.

  • Cancellation & Rescheduling Policies: To ensure fairness to all patients requiring physical therapy interventions, we enforce a strict policy regarding changes. Notice of cancellation or rescheduling must be provided at least 24 hours prior to your scheduled appointment. Cancellations made within less than 24 hours, or failure to attend a confirmed appointment ("No-Show"), may result in a full or partial cancellation fee applied to your subsequent account.

4. Intellectual Property Rights

All content displayed on this Site—including text, graphics, logos, clinic branding, photographic clinical imagery, user interfaces, structural layout, software code, and educational resources—is the exclusive intellectual property of Prohealth Asia or its content suppliers and is fully protected under local and international copyright, trademark, and intellectual property statutes.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access the Site for informational and booking purposes. You may not copy, reproduce, scrape, republish, distribute, modify, or exploit any portion of this Site or its content for commercial purposes without explicit written authorization from a corporate officer of Prohealth Asia.

5. Acceptable Use and Restrictions

You agree to use the Site solely for legitimate, legal purposes. You are strictly prohibited from:

  • Submitting fraudulent, deceptive, or speculative booking requests or misrepresenting your clinical identity.

  • Uploading or transmitting any data that contains malicious code, viruses, trojans, or corrupted structures designed to interrupt or compromise the Site's digital infrastructure.

  • Attempting to gain unauthorized access to our internal client databases, booking systems, server arrays, or connected networks.

  • Engaging in any automated data extraction, web scraping, or indexing of our clinical content or pricing lists.

6. Limitation of Liability and Warranties

The Site and its entire digital contents are delivered on an "as-is" and "as-available" basis without representations or warranties of any kind, either express or implied, including warranties of uptime accuracy, uninterrupted service, or fitness for a particular physical therapy context. While we make every reasonable effort to keep the information on this website accurate and functional, Prohealth Asia does not guarantee its complete error-free execution.

To the maximum extent permitted under applicable law, Prohealth Asia, its medical directors, clinicians, and corporate officers shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of, or inability to access, this Site. This includes, without limitation, any technical failures, data breaches, or reliance placed on information found within the Site's public resource library.

7. Multi-Jurisdictional Governance and Applicable Law

Prohealth Asia manages a network of premium rehabilitation facilities across several distinct legal systems within the Asia-Pacific region. Your use of this Site and any clinical service agreements entered into are governed by the laws corresponding to the local clinic context providing your care:

  • Hong Kong Operations: Governed under the laws of the Hong Kong Special Administrative Region (HKSAR) and subject to the oversight of the Physiotherapists Board of Hong Kong.

  • Singapore Operations: Governed under the laws of the Republic of Singapore and subject to the professional frameworks of the Allied Health Professions Council (AHPC).

  • India Operations: Governed under the laws of the Republic of India, subject to national and relevant state-level clinical registry frameworks.

  • Philippines Operations: Governed under the laws of the Republic of the Philippines, under the statutory regulations of the Professional Regulation Commission (PRC).

8. External Links and Third-Party Systems

Our website may securely interface with external third-party applications, such as specialized clinical management databases, scheduling portals, medical billing services, or social media platforms. Prohealth Asia does not exercise structural control over these external services and assumes no responsibility or liability for their explicit functionality, content, availability, or transactional processing practices.

9. Severability and Complete Agreement

If any clause, sentence, or sub-provision of these Terms is deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, that specific provision shall be severed from these Terms and will not alter the legal validity, enforceability, and binding nature of any of the remaining sections.

10. Modifications to Terms

Prohealth Asia reserves the absolute right to revise, update, or alter these Terms and Conditions at any stage without prior notification. Any adjustments will take effect immediately upon their publication on this webpage. Your continued use of the Site following the publishing of amendments constitutes your definitive acceptance of the revised Terms.

11. Corporate Contact and Communications

If you have questions, corporate administrative inquiries, or require formal clarification regarding these Terms, please contact our central administration group:

Prohealth Asia Group Administration Email: info@prohealthasia.com