Refund Policy
1. Appointment Cancellations & Rescheduling by the Patient
Cancellations Made 24 Hours or More in Advance: If you cancel your scheduled appointment at least twenty-four (24) hours prior to the appointment time via prohealthasia.com or the ProHealth Asia Mobile Application, you are eligible for a full refund of the consultation fee or a full credit toward a future booking.
Late Cancellations (Less than 24 Hours Notice): If an appointment is cancelled by the patient less than 24 hours before the scheduled time, a cancellation/administrative fee may be applicable, or the booking may be deemed non-refundable, subject to the discretion of our management.
No-Shows: If a patient fails to show up for a scheduled appointment without prior notification, the consultation fee will be forfeited, and no refund or credit will be issued.
2. Cancellations or Changes by Prohealth Asia
We make every effort to honor scheduled appointment times. However, in the rare event that an appointment must be cancelled, postponed, or rescheduled by ProHealth Asia due to unforeseen circumstances, consultant unavailability, or medical grounds, the patient will be offered:
An alternative appointment at the patient's earliest convenience, or
A full (100%) refund of the amount paid through our website or app.
3. Commencement of Consultation
Consultation fees paid for appointments are strictly non-refundable once the consultation or session has commenced (whether in-person or via teleconsultation). No refund requests will be accepted during or after the completion of the medical session.
4. App Payments & Third-Party Processing
In-App Payments: For payments processed directly through the ProHealth Asia Mobile Application via third-party billing systems (such as Apple App Store or Google Play Store), refund approvals remain subject to the verification of ProHealth Asia. However, the final mechanical processing of the refund may be governed by the respective app store's terms of service.
Online Payment Requests: For online payments made through the website or app using our integrated payment gateways, any formal request for a cancellation and subsequent refund must be raised within three (3) days of the original transaction date, provided it complies with the 24-hour notice window outlined in Section 1.
5. Refund Processing and Timelines
Once a refund request is received and verified by our billing department, you will be notified regarding the approval or rejection of your refund via email, phone, or in-app notification.
Approved refunds will be processed and credited back to the original mode of payment used during the transaction. Due to standard banking practices and financial payment gateways, please allow the following estimated timelines for the funds to reflect in your account:
Credit Cards / Debit Cards: 7 to 10 business days.
Net Banking / Digital Wallets: 7 to 10 business days.
Bank Transfers / In-App Gateways: 7 to 10 business days.
Note: Actual processing times may vary slightly based on your financial institution’s or app store’s policies.
6. Modifications to the Policy
ProHealth Asia reserves the right to amend, modify, or update this Refund and Cancellation Policy at any time without prior notice to comply with changing operational, legal, or regulatory requirements. Any updates will be published directly on this page and updated within the mobile application, becoming effective immediately upon posting.
7. Contact Us
If you have any questions regarding your booking, need to cancel/reschedule an appointment, or wish to check the status of a refund, please reach out to our administration team: